About Orient Insurance Sri Lanka Branches & Delivery Network Insurance Products & Key Plans Other Coverage Areas Service Strengths & Partnerships Customer Feedback & Caveats Contact Details & Office Hours
Established in December 2011 as a subsidiary of UAE’s Orient Insurance PJSC (part of the Al‑Futtaim Group), Orient Sri Lanka is regulated by the Insurance Board and holds strong ratings—‘A+’ by AM Best and Standard & Poor’s through its parent company. Official Website
Head office at 133 New Bullers Road, Colombo 04. Service network spans across key Sri Lankan districts—Colombo, Kandy, Gampaha, Kurunegala, Kegalle, Galle, Jaffna, and many more. Branch Locations
• Orient Auto Care Plus: Flexible motor cover with features like 24/7 hotline, airbag replacement, personal accident cover, SRCC add-ons and fast-track claims. • Orient Premier: Luxury motor cover for vehicles over LKR 15M—priority claim settlement, zero owner contribution (up to 15 yrs), taxi allowance, windscreen protection.
Offers comprehensive policies for Travel (TravelCare), Home/Property (Home Care), Marine, Liability, Engineering, Shop Care, Group Accident, and more—all backed by top-tier reinsurers and experienced local staff.
Partnered with Associated Motorways (AMW) for collision-repair MoU ensuring factory-standard service and roadside support island-wide. They maintain a Gulf-standard 24hr accident hotline & dedicated claims channels
While local testimonials praise responsive claims and exclusive corporate plans, some users in the UAE context caution over clinic network issues and delays via Orient Takaful (related entity), citing outdated panels. > “Legal scammers… stay away” (UAE thread)
Phone (General): +94 11 203 0300 · Motor Claims Line: 24/7 011 7 454 454 · Premier Hotline: 011 5 113 113
Email: [email protected]
Regular Hours: Mon–Fri 8:30 AM–5:00 PM (Sat–Sun closed) Send an Enquiry
| Accepted Currencies: | Sri Lankan Rupees |
|---|---|
| Payment Types: | Cash |
| Mon |
08:30 AM - 05:00 PM |
|---|---|
| Tue |
08:30 AM - 05:00 PM |
| Wed |
08:30 AM - 05:00 PM |
| Thu |
08:30 AM - 05:00 PM |
| Fri |
08:30 AM - 05:00 PM |
| Sat | Closed |
| Sun | Closed |
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